Responsible Gambling Policy

At Freespino we are committed to safe and controlled play. We believe gambling should be an enjoyable pastime, so we provide clear tools and guidance to help players stay in control of their account activity. This page explains the protections we offer and points you to additional help if you need it.

Player protection principles

We prioritise player safety and responsible participation. Our account controls and support options are designed to reduce harm, prevent underage play, and help players manage time and spending. We encourage everyone to set personal limits and to contact support if gambling stops being fun or becomes stressful.

Activity-control tools

Deposit and loss limits

Players can set daily, weekly and monthly deposit limits directly from their account settings. Limits can be increased only after a cooling-off period, and decreases take effect immediately. These controls are intended to help you manage how much you put into your account over time.

Time limits and session reminders

Use session reminders to track how long you spend playing. You can enable regular notifications to prompt breaks, and set maximum session lengths to avoid extended play without interruption.

Temporary account breaks

If you need a short pause, choose a temporary account break. Breaks are available for set periods and prevent login and play during the selected time. This is a quick way to step back without full self-exclusion.

Self-exclusion

For longer-term support, self-exclusion prevents access to your account for a chosen period. During self-exclusion we will block account access and pause marketing communications. To begin self-exclusion, contact our support team and we will guide you through the process.

Signs of problematic behaviour

• Difficulty sticking to limits you set
• Borrowing money or spending money meant for essentials
• Chasing losses or increasing stakes to win back money
• Neglecting work, family or social commitments
• Feeling anxious, restless or irritable about gambling

Tips for maintaining control

• Set realistic deposit and loss limits and review them regularly
• Use session reminders and take regular breaks
• Only gamble with money you can afford to lose
• Avoid gambling when feeling stressed, tired or impaired
• Talk to someone you trust if gambling is affecting your life

Professional help and support organisations

If gambling is causing harm, please reach out for professional support. Provincial helplines and services such as ConnexOntario, the Centre for Addiction and Mental Health (CAMH) and local Gamblers Anonymous chapters can help you find treatment options, counselling and self-exclusion programs. If you need immediate assistance with your Freespino account, contact our support team and we will assist with limits, breaks and self-exclusion.