Player Privacy Policy
Welcome to Freespino’s Privacy Policy. This page explains how we collect, use and protect personal information when you create an account, play games, make deposits or otherwise interact with our site. We take your privacy seriously and aim to be clear about what we collect and how we handle it.
Types of data we collect
Personal data
We collect information you provide directly when registering or updating your account. This may include your name, email address, postal address, date of birth, phone number and identity documents when required for verification.
Technical data
We collect device and connection information such as IP address, browser type, device identifiers, operating system, geolocation (where permitted) and log data about site activity to provide and secure our services.
Transactional data
We record payment and betting history, deposit and withdrawal details, game activity, bonus use and other transaction records needed to manage accounts, process payments and meet compliance requirements.
How we use your information
We use data to operate your account, process deposits and withdrawals, verify identity, comply with legal obligations, detect and prevent fraud, and provide customer support. We may also use contact details to send essential service messages and, where you consent, promotional communications.
Data protection practices
We protect personal information through access controls, encryption of sensitive data in storage and transit, secure data storage and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain data only as long as necessary to provide services, comply with law and resolve disputes.
Cookies and tracking technologies
We use cookies and similar tools for session management, site functionality, analytics and advertising. You can manage cookie preferences through your browser settings or our cookie banner where available. Third-party analytics and advertising partners may place their own cookies; their use is subject to their privacy policies.
Information sharing and third parties
We share personal data with trusted service providers such as payment processors, identity verification services, game providers, analytics vendors and fraud prevention partners. We require service providers to protect personal data and use it only for permitted purposes. Some providers may operate outside Canada and their processing will be subject to the laws of that country.
User rights
You have the right to request access to your personal information, correct inaccuracies, request deletion subject to legal and operational limits, and withdraw consent where applicable. You may also request restriction of processing or lodge a complaint if you believe your rights have been infringed.
Access, correction and deletion
To request access, correction or deletion, contact our support team at [email protected]. We will verify your identity before responding and will explain any limits to deletion where retention is required for legal, tax or fraud-prevention purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, communicated to account holders. Continued use of the service after updates indicates acceptance of the revised policy.